Information We Collect

When you sign up for our platform or interact with our services, we gather certain information. Some of it you give us directly, and some we collect automatically as you use the site.

Why We Collect This Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to improving your learning experience or running our platform efficiently.

• To create and manage your learning account
• To track your progress through courses and personalize recommendations
• To process payments and send receipts
• To communicate about course updates, new content, or platform changes
• To improve our educational materials based on how students interact with them
• To protect against fraud and maintain platform security
• To comply with legal requirements in Vietnam

How We Use Your Data

Your information helps us run the platform and make it better. We analyze learning patterns to figure out which teaching methods work best. If students consistently struggle with a particular concept, we know we need to improve that section.

We also use your email to send important updates about courses you're enrolled in. But we won't spam you with promotional stuff unless you've specifically opted in for that.

Marketing Communications

You can choose whether to receive our newsletter or promotional emails about new courses. These are always optional, and you can unsubscribe anytime through the link at the bottom of any marketing email.

Sharing Your Information

We don't sell your personal data. That's a hard line for us. However, we do work with some third-party services that help us run the platform, and they might have access to certain information.

Service Providers We Work With

Payment processors handle your billing information securely. We use email service providers to send course updates and communications. Our hosting provider stores platform data. Analytics tools help us understand how students use the site.

All these partners are required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information with Vietnamese authorities or other regulatory bodies. This might happen if there's a court order or if we need to comply with financial regulations related to our educational services.

Your Rights

Under Vietnam's data protection laws, you have several rights regarding your personal information. These aren't just theoretical — we've set up processes to make sure you can actually exercise them.

How to Exercise Your Rights

Send us an email at contact@flowspotx.com with details about your request. We'll verify your identity and respond within the timeframes required by Vietnam law. In most cases, we'll handle your request within 30 days.

Data Security

We take security seriously because we know how important your information is. Our approach involves multiple layers of protection, both technical and organizational.

That said, no system is completely immune to security breaches. If we ever experience a data breach that affects your information, we'll notify you promptly and take immediate steps to minimize any harm.

Data Retention

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

When data reaches the end of its retention period, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

Essential cookies keep you logged in and remember your course progress. Without these, the platform wouldn't work properly.

Analytics cookies show us which pages get the most visits and where students spend their time. This helps us improve the learning experience.

Preference cookies remember your settings like language choice or video playback speed.

You can control cookie settings through your browser, though disabling certain cookies might limit platform functionality.

International Data Transfers

Our primary servers are located in Vietnam, but some of our service providers operate globally. When your data needs to be transferred outside Vietnam, we make sure it's protected through appropriate safeguards.

We only work with partners who commit to maintaining adequate data protection standards, either through contractual agreements or by following recognized international frameworks.

Children's Privacy

Our platform is designed for adults interested in stock market trading. We don't knowingly collect information from anyone under 18 years old. If you're a parent and believe your child has created an account with us, contact us immediately so we can delete their information.

Changes to This Policy

We might update this privacy policy from time to time as our platform evolves or if regulations change. When we make significant changes, we'll notify you by email or through a prominent notice on the platform.

The date at the top of this page shows when the policy was last updated. We encourage you to review it periodically, especially before providing new personal information.

Contact Information

If you have questions about this privacy policy or how we handle your data, we're here to help. You can also contact us to exercise any of your data protection rights.